Bec: July 2010 Archives

I went out to a concert last night. In my usual fashion I missed the first song or two because I'd committed to a beer line. On going into the hall I only got so far in before I couldn't be bothered maneuvering amongst the people. As I stood there listening, I wondered if the sound was better than listening to the album on my car stereo. Hmmm... probably not. Is it the vibe that makes you go to these things? Maybe. I thought about how I should have got there early, got a spot right down the front before the support band started and had a primo spot for the band. I remembered a time recently when I did that. I lasted maybe two songs before the crush of the crowd got unbearable and I moved back to about where I was last night. I am now resigned to the back half of the venue as the place that is best for me.  

I consider this post almost a public service announcement. Have you been having issues with your Foxtel remote? Read on.

Since about November last year (2009) the remote for our Foxtel IQ2 box has been playing up. Only registering every 3rd press, buttons doing different actions from what they are meant to... that sort of thing. The first time I rang up, after changing the batteries repeatedly, I was told that I would need to pay $50 to replace the remote. I was convinced that it wasn't the actual remote as our Kids remote also had the same issue, so I declined on spending the money. A few months later, completely frustrated and after researching online that there was a KNOWN ISSUE with the Foxtel remote and the new energy saver bulbs, I called Foxtel only to be told that my remote was actually in warranty and they would send a replacement. I did try at this stage to say that it was not the remote to which the person on the phone didn't even slightly listen. My argument was that the Kids remote didn't work either. With that I was transferred to another rep in the 'accessories' department. Finally I got someone who listened, said we'd try the new remote which the previous rep had already ordered. But he put a note on the account to say that if I called someone would need to come out. Finally someone came out today and confirmed the issue with the energy saving bulbs and replaced the box. Surely this is known to Foxtel and they could have saved a customer, me, months of inconvenience by proactively communicating this issue and changing peoples boxes. Poor, poor customer experience.

So, if you have had this issue, call Foxtel (131 999) and insist they send someone out.    

I like this infographic. I wonder how often they update it...

The Conversation Prism by Brian Solis and Jesse Thomas